U.S. consumers ordered groceries online less frequently in 2023 than the year before, contributing to a 1.2% decline in the channel’s total share of the grocery market, according to the monthly Brick Meets Click/Mercatus Grocery Shopper Survey. By the end of 2023, online grocery sales totaled $95.8 billion in the U.S. and the digital channel’s total share of the market dropped 18 basis points to 12.5%. 🚚 Order frequency is not the only metric driving the decline of online carts. The total number of online grocery orders fell by a rate of 6%, building on the 4% downward trend recorded a year prior. Those declines were coupled with an increase in new monthly active users who ordered groceries only one-time, further diluting average order frequencies. 🏪 But not all channels fare equally. Price-value stores, specifically Mass and discount, emerged at the top following strong growth of their monthly user bases – increases of 15% and 12%, respectively. Supermarkets saw a significant, 4% drop in monthly users. 🚶 The shift in channel-specific buying behavior drove up Mass’ share of the online grocery market by 45% y/y while Supermarkets lost 29% of its hold due to its shrinking user base and declining order frequencies. 🔁 Lastly, repeat intent rates play a large role in the emerging eGrocery divide. Overall, the number of consumers that believe they’ll order groceries online again dropped 63 basis points to 61% y/y. But when segmented out, the rate of mass consumers who will most likely use these services again jumped to 66% (a 48 basis point increase) while in Grocery, that metric fell 311 basis points to 54%. 💭 "As Walmart grabs market share through its price leadership and omnichannel strategies, regional grocers find themselves in a precarious position. To remain competitive, they must intensify their efforts in improving customer engagement, offering tailored personalization, and building loyalty. This strategic shift is not just about weathering the storm of price inflation and intense competition, but about thriving in it," said Mark Fairhurst, global chief growth officer at Mercatus, in the report. |